Customer Retention Use Case & Discovery Questions

Customer Retention Use Case & Discovery Questions

How businesses can use the EngageOne Suite to increase customer retention

About this course

A 5% reduction in the customer defection rate can increase profits by 5 – 95%.

A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.

This course:

  1. Explains how the EngageOne suite helps businesses increase customer retention.
  2. Why it matters and the impact of improving customer  retention.
  3. Discovery questions to initiate engaging conversations about customer retention and position EngageOne as an the best solution.

Curriculum

  • Customer Retention Use Case & Discovery Questions (Video)
  • Customer Retention Use Case & Discovery Questions (Deck)
  • Feedback

About this course

A 5% reduction in the customer defection rate can increase profits by 5 – 95%.

A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.

This course:

  1. Explains how the EngageOne suite helps businesses increase customer retention.
  2. Why it matters and the impact of improving customer  retention.
  3. Discovery questions to initiate engaging conversations about customer retention and position EngageOne as an the best solution.

Curriculum

  • Customer Retention Use Case & Discovery Questions (Video)
  • Customer Retention Use Case & Discovery Questions (Deck)
  • Feedback